JD#120424A

We are looking for an accomplished Customer Delivery Engineering Technical Leader to lead large-scale customer engagements and address complex technical challenges. This role requires a high level of technical expertise, strong leadership skills, and a commitment to mentoring and developing talent. As a pivotal member of the team, you will work cross-functionally to drive product enhancements, contribute to the development of intellectual capital, and ensure the successful delivery of innovative solutions.  

•  Lead customer delivery engagements, providing technical expertise and escalation support for complex issues.
• Collaborate cross-functionally with internal teams to demonstrate the value of Cisco services and solutions.
• Drive customer technology transitions by influencing solution architectures and service implementations.
• Develop and execute customer simulations to address complex problems and compatibility issues.
• Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
• Provide escalation support to document and resolve technical challenges in Cisco products and solutions.
• Mentor and coach team members, fostering a culture of continuous learning and development.

•   Contribute to areas such as customer problem resolution, innovation, engineering engagement, intellectual capital, and talent development.
• Lead the creation and distribution of intellectual property, including digital assets like scripts and software, tailored to various audiences.
• Collaborate with engineering teams to address complex problems, identify serviceability issues, and drive resolutions.
• Serve as a technical expert, offering guidance on complex escalations and problem-solving.
• Continuously enhance technical expertise across relevant domains and adjacent technologies.
• Consult and collaborate with customers and Cisco stakeholders to plan, design, install, configure, and optimize Cisco products and services, ensuring business outcomes are met.
• Support pre-sales activities by translating business requirements into comprehensive solution designs.

• Interface with customers, senior leadership, engineering teams, partners, field personnel, and other key stakeholders across the organization to drive technical and business outcomes.  

• Serve as a technical expert in multiple technologies, applying knowledge of industry practices to ensure products and solutions meet expected standards. 

• BS in a technical field (Computer Science, Electrical Engineering, or related field) or equivalent experience, with 3-5 years of relevant work experience.
• Proven expertise in Cisco Security and Routing & Switching.
• Experience supporting enterprise-level customers with SD-WAN solutions, including Cisco’s Viptela SD-WAN.
• Hands-on experience with PnP (Plug and Play), APIC-EM, or similar Network Management Systems.
• Proficiency with VPNs and other security technologies.
• Hands-on experience with vManage, templates, and policies for Cisco SD-WAN.
• Cisco certifications such as CCNP are required; CCIE (Wireless, Routing & Switching, or Service Provider) is highly desired.
• Strong knowledge of networking protocols such as IGP, EGP, LISP, and VxLAN.
• Familiarity with platforms like ISR routers, vEdge, cEdge, vManage, and the Catalyst family.

•  Strong customer support experience with high-profile enterprise customers (3+ years).
• Deep knowledge of Cisco SD-WAN implementation and troubleshooting.
• Ability to work with state-of-the-art technologies and solutions in dynamic environments.

This role offers the opportunity to work on the latest Cisco technologies while contributing to critical customer solutions, intellectual capital, and the development of others in the team. If you’re a problem-solver with deep expertise in SD-WAN and networking technologies, we’d love to hear from you.